Author: Krista Wolfe

We wrote about the value of holding morning huddles in this blog space back in early 2012. If you missed that post, read it here. That article covered the reasons to use this technique and an overview of how to conduct effective huddles. In this follow-up post, we’re offering 13 suggestions for what your team […]

There are many indicators that managers follow to stay on top of how a practice is faring financially. Here are eight that we put in the “must track” category. Patient volume: This key indicator should be tracked per day and per month, by provider, and be broken down into new versus established patients. Depending on […]

Most primary care practices have – perhaps after a bit of trial and error – figured out a system that ensures they receive reports when their patients are seen in the local hospital emergency department. But with more walk-in, urgent care, and now pharmacy-based clinics popping up all over, coordinating the flow of information when […]

Cash flow is the lifeblood of any business. If you run your practice like the business it is, then you already know that keeping revenue flowing is what allows you to continue providing valuable patient care. Here are three habits to develop and maintain in your office that can help ensure consistent cash flow. Stay […]

According to a statement released by the U.S. Department of Health and Human Services in May of this year, more than 50% of doctors are now using electronic health records (EHR) in their practices. Like any kind of technology, the EHR has its supporters and its critics. But like it or not, digitally tracking every […]

Autumn is already arriving in many parts of the country, winter is right around the corner, and that means flu season will soon be upon us. In the Northern hemisphere, flu season can begin as early as October and usually peaks in January and February. The Centers for Disease Control and Prevention (CDC) recommends that […]

Even practices that are financially sound and stick to a written budget occasionally find themselves experiencing a temporary shortage of cash. This could be due to a large emergency expense that was incurred, a provider being unexpectedly out of the office for several weeks due to illness, or simply because – for whatever reason – […]

When did you last take a good, objective look at your practice website? If the answer is a year or two (or more) ago when you created it or last revised it, then it’s probably time to freshen your site up with an eye toward making it patient-friendly. Remember, a website is not a static […]

In the world of practice promotion and marketing, one well-known tenet is that it costs much less to keep an existing patient than it does to attract a new one. For any practice – medical, dental, chiropractic, veterinarian, you name it – to be financially viable, developing and maintaining patient loyalty is essential. Patients come […]

You’re not running a charity and you’re not a bank. But from time to time, you may find that it’s not only necessary, but also in the best interest of your practice to show compassion by offering free or reduced-cost care, extending payment terms, or putting patients in touch with agencies that can help them […]

Hurricane Sandy on the East Coast last fall. A series of deadly tornados in Oklahoma this spring. Massive wild fires all over the West last summer and again this year. When natural disasters are in the news our hearts break when we see the devastation and hear about people being injured and killed and losing […]

Every front desk professional has had the experience of reviewing the schedule first thing in the morning and thinking, “Perfect . . . every slot is filled, we’re not overbooked, this day should flow as smooth as silk,” only to have three patients call within 10 minutes to cancel on short notice. And there goes […]