Author: Krista Wolfe

The idiom “penny wise and pound foolish” is used in two ways. One is to describe a person who is stingy with small sums of money but extravagant with larger ones. Think of someone you know who drives their $70,000 car 25 miles across town to save 10¢ per gallon on gas. The phrase is […]

A sparkling clean office is essential for making a positive impression and for ensuring the safety of both patients and staff. Hospitals take cleaning very seriously to prevent the spread of infection, and well-run medical offices follow their lead. Let’s assume you have a cleaning company that comes in on a regular basis, as most […]

Think back to the last time you received service so good that it took you completely by surprise. Maybe it was in a restaurant where the waiter seemed to have a sixth sense about when to approach your table and when to hover in the background while anticipating your needs. Or perhaps it was while […]

Fed up with declining reimbursement from third-party payers, getting the runaround when you follow up on unpaid claims, and the overhead associated with billing and collections? Who isn’t? The hassle factor involved with being a participating provider for insurance companies and Medicare is driving doctors across the country to convert their business model to concierge […]

No one wants to think it can happen in their own practice, but it does. Employees steal. Not all employees, of course, not even most employees. But from time to time, someone feels it necessary to take advantage of their employer by giving themselves “a little extra.” Employees who steal may justify their actions by […]

Ah, summer. Longer days, warmer weather, kids out of school, vacations and-for medical practices-schedules that can turn chaotic if steps are not taken in advance to keep things running smoothly. Ensure that your office schedule stays on track this summer using the following steps. Determine when providers will be away. Knowing when each provider in […]

In an effort to reduce no-shows and ensure that provider schedules run smoothly, practices of all types-medical, dental, chiropractic and veterinary-routinely call patients a day or two ahead of their visits to remind them that they have an appointment. While this is effective, it’s also time-consuming. Recognizing that staff time is a valuable asset, some […]

If a doctor is in practice long enough, he or she will most likely be named in a medical malpractice suit. Practitioners in certain high-risk specialties may be accused of wrongdoing several times over the course of their careers. The vast majority of malpractice suits are dismissed or settled out of court, and when payouts […]