Author: Krista Wolfe

Medical practice management is both an art and a science. Every day is different, and anything can happen. It’s exciting, but it can also be a challenge. Starting each morning with a positive, organized frame of mind is the only way to ensure a good day for everyone — but that’s sometimes easier said than […]

The challenges of today’s medical landscape and the pressures of your daily schedule can make it difficult to prioritize the little things that make patients happiest, but patient satisfaction is the cornerstone of a thriving practice. Making a positive difference in the patient experience doesn’t have to be complicated. Here are five easy ways to […]

A doctor’s bedside manner is more than how he or she relates to patients. A doctor’s office and waiting room area are an extension of this manner. Patients come from all walks of life and have a variety of interests. A thoughtful doctor – and thoughtful medical practice management professional – will make sure that […]

Medical office managers are the secret backbone of every physician’s office. Working behind the scenes, they keep everything running smoothly and efficiently. From interviewing new hires to brainstorming new ways to cut costs and improve services, a medical office manager has a huge impact on patient experience. It’s a great time to establish a career […]

The waiting room can be a tough place for anyone, but for our littlest patients, it can represent a huge challenge. A visit to the doctor can be boring for children at the best of times, stressful and scary at the worst. Finding creative ways to keep kids entertained in waiting and exam rooms may […]

The decision to terminate someone’s employment is not an easy one, nor one to take lightly. When an employee is underperforming in a specific area but is otherwise a highly skilled and valuable member of the team, the issue is even more complex. Depending on the situation, in a case like this you might offer […]

Each New Year offers the opportunity for a clean slate. Optimism abounds as we set goals, make resolutions, and think about all we’ll accomplish in the twelve months ahead. How about stepping into the new year with a clean slate in the form of a sparkling clean office? Spring cleaning is a time-honored ritual, but […]

When you consider the impact that operating your office has on the environment, what comes to mind? Is it the vast amount of paper you go through each day? Whether or not you are being efficient with energy use? The chemicals in the cleaners you use to disinfect patient care areas? If you are considering […]

When you think about how to improve efficiency and productivity in your practice, do you get semi-paralyzed wondering where to begin? This can happen if you view improvement with a great big capital “I” and assume that only huge changes will make a difference. Often, it’s the smallest tweaks and the most minor adjustments that […]

While money is not the number one motivator for most workers, being compensated fairly is near the top of the list. Practices that are competitive in the marketplace tend to attract the best and brightest and have lower turnover rates than those that scrimp on payroll and benefits. Some forward-thinking practices also offer employee bonus […]

Newsletters are a low-cost, effective way to both educate patients and stay in touch with them to let them know about the services you offer. Assuming you have a practice website (if you don’t or if your site is due for an update, stop now and read this post), a relatively simple feature to add […]

Where does the time go? There are only a few weeks left in this year, which means it’s time to start thinking about and planning for 2017. Just as you make resolutions and set goals in your personal life to improve your health, pay more attention to your finances, or devote more time to your […]