Author: Krista Wolfe

We’re fast approaching the end of the third quarter of the year and you know what that means: the holidays are almost here. If you’re thinking, “Wait, it’s only September,” consider how quickly summer just went by. If you plan to stay in touch with patients with a holiday greeting this season, now’s the time […]

In a medical office no matter how busy your day is, keeping the environment clean is essential for both patient and staff safety. Exam rooms especially must shine. Patients waiting alone for the doctor have little to do but look around, so you want to make sure they are pleased – not taken back – […]

A few months ago we conducted a fun survey to find out a little more about our customers’ habits – supplies they use, what they can’t live without, what they like to snack on, and so forth. See how these results compare with how your office operates. Note that the numbers don’t necessarily add up […]

Every year in the U.S., more than 300 million used ink and toner cartridges from printers, copiers and fax machines are tossed into the trash, destined for a landfill. Because these cartridges are made of plastic, they require petroleum to produce and can take up to 1,000 years to decompose. It’s estimated that fewer than […]

The holiday season is fast approaching which means an opportunity to gently remind patients that you are available to meet their healthcare needs. A card or giveaway item is a nice way to say “thanks for being our patient.” What you don’t want is for your message to get lost in the busyness and information […]

Many companies now include a Flexible Spending Account option (FSA) in their employee benefits packages. These accounts allow individuals to set aside pre-tax dollars that they can use throughout the year for medical expenses not covered by their insurance plans such as deductibles, co-pays, vision and dental care, prescription drugs and so forth. Unlike Health […]

The obesity epidemic that has been building for the last several decades doesn’t appear to be going away anytime soon. A report published last month by the Centers for Disease Control and Prevention revealed that more than one-third of adults in the U.S. are obese. Being sensitive to the needs of overweight and obese individuals […]

It’s almost impossible to imagine conducting business today without having access to e-mail. It only takes a computer glitch or brief power outage to be reminded how dependent we’ve all become on the Internet, and e-mail specifically. And yet, healthcare providers have been slow to jump on the bandwagon when it comes to communicating with […]

Whether your nurse’s office is located in a school, the local community, or a large corporation, the medical care you provide is only good as the proper tools. When patients rely on you to keep them healthy and safe, having the right supplies at hand will save them from pain – and save you from […]

Fortune 500 companies update their image from time to time for a good reason: they want to convey to the public that they’re fresh, up-to-date and on top of their game. Visualize for a moment how the logos of Nike (it doesn’t even use the word Nike anymore), Pepsi (are you old enough to remember […]

Reimbursement for medical services isn’t exactly on the rise (indeed, quite the contrary in some specialties), which makes it all the more important to watch expenses carefully. Keep in mind that every little bit of saving helps, and consider these five ideas for lowering your overhead. Consider volume purchasing. If you have adequate storage space, […]

Developing mission, vision and values statements for your practice is about more than making up a few sentences so you’ll have something pithy to put on your website and hang in little frames around the office. The process of creating these three statements is a great exercise for your entire team to do together. It […]