Author: Krista Wolfe

You may not think about practice safety on a daily basis, given everything else that you have to do to keep the office working smoothly. But on the day that a patient trips and falls in your waiting room, an employee gets a needle stick, or you find evidence that someone has tried to break […]

Remaining profitable in healthcare today requires keeping overhead down, which means caring for patients and getting work done using as few people as possible. That, in turn, requires every staff person in the office to function as efficiently as possible. How are you doing in your practice in terms of efficiency? Here are a few […]

Even practices that have the very best training, policies, procedures, systems, and standards in place occasionally slip into bad habits that negatively impact patient satisfaction, quality of care, and the bottom line. Here are three to avoid. Putting practice needs ahead of patient needs Busy practices are especially at risk for this one. Over time, […]

Imagine breezing through every day at the office engaging only with patients who are respectful, pleasant, appreciative and who never complain. They’re so happy to be in your office and you’re so pleased to see them that your job is a joy and you go home each afternoon feeling satisfied and energized. If only, right? […]

Perhaps it’s because we’ve been conditioned by the media to talk about bad news more than we talk about good news, but it’s common knowledge that patients who receive poor service in a medical practice are far more likely to convey that fact to friends and family than are patients who receive good service. You […]

Because many of your practice expenses are fixed, seeing 1-2 additional patients each day can have a huge impact on the bottom line. A few open slots on the schedule or a couple of no-shows each day may make the difference between a good month and a bad one. Here are five ways to help […]

How many discount coupons, promo codes, sales or other special deals do you take advantage of in the average week? If you’re like most consumers, probably quite a few. Supermarkets have savings cards, department stores and large retail chains almost always have several coupons in circulation, online retailers tempt us with free shipping, and even […]

When budgets are tight, paying for staff to attend out-of-town practice management workshops and association meetings might not be possible, but that does not mean staff development and education should fall by the wayside entirely. There are a number of low-cost and even no-cost ways to help your employees continue to learn and grow, several […]

The concept of the morning huddle has been around in medical and dental office circles for years. Practices that engage in this daily ritual, which is essentially a short, standup staff meeting with a focused agenda, say that it improves office function on a daily basis and boosts morale. If you’ve not yet tried out […]

Promoting your practice to attract new patients is (or should be) part of your ongoing business plan. Advertising in the yellow pages or local newspaper, having an up-to-date and user-friendly website, and offering educational seminars are all good ways to make patients aware of the services you provide. That said, the most effective and least […]