Author: Krista Wolfe

The snow may still be melting (or falling) in some parts of the country, but the calendar says spring is here. Don’t let these precious weeks and months before the dog days of summer arrive slip by without taking time to enjoy each moment. Work is important, but all work and no play – well, […]

Whether your practice employs five people or fifty, regular staff meetings should be held as a venue for sharing information, solving problems and keeping everyone on the same page. Hosting meetings either weekly, bi-monthly or monthly (depending on the size and complexity of your office) is a good investment of time, but staff members are […]

When we hear patient complaints about long wait times to see their doctors, and we usually envision them sitting in the reception area, thumbing through magazines, repeatedly checking their watches, and looking hopefully toward the door to the back office area each time it opens hoping that it might be their turn. Solving wait time […]

Whether you’re looking for a new employee because someone has given notice that they’re leaving or because practice volume has increased enough to warrant a new staff member, it’s important to approach hiring strategically so that you end up with the best person for the job. The first step in hiring an employee who will […]

So, let’s say you’ve already trimmed your overhead in every imaginable way. You’ve studied productivity, and your doctors are seeing as many patients as they can without compromising quality of care. You are so on top of billing and collections that you can recite current accounts receivable statistics on command. What else could you possibly […]

Each month, you either pay rent or make a lease or mortgage payment for your office space, no matter how many patients you see during that month. Hefty malpractice insurance premiums must be paid whether you see 15 patients a day or 20. And while you can modify your staffing levels based on practice volume, […]

You probably write off thousands – if not tens of thousands – of dollars each year for contractual adjustments. You have little control over that. What you can control, however, is how much you write off for bad debts. Improve collections and reduce bad debt write-offs using these five ideas. Accept credit cards. Make it […]

Medical doctors, dentists, chiropractors, veterinarians and other healthcare providers may not think of themselves as “networkers” in the usual business sense, but there really is quite a lot of networking that goes on related to providing patient care, mainly in the form of referrals. Generalists refer to specialists, both refer to hospitals and free-sending lab […]

If you’ve worked in healthcare for any length of time at all, you’ve no doubt heard many tips and tricks for dealing with “difficult” patients – listen carefully, acknowledge the person’s frustration, speak in a calm voice, work to solve the problem, apologize when appropriate, and so on. Much of this is old fashioned common […]

Having a fit and healthy staff is good news for them-and it’s good for business too. Employees who are in the best physical condition they can be tend to take fewer sick days, have more energy, and set a good example for one another and for patients. Would your team benefit from some in-office motivation […]