Supplying a Startup

When opening new locations of RNR Tires Express, a fast-growing tire and wheel franchise, Summit Capital Partners Automotive turned to Office Depot, Amazon, and local mom-and pop shops for office, facilities, and breakroom supplies. The process was less than perfect, with shipments arriving at different times, less control over spending and fewer quantity discounts, resulting in less than smooth openings.

That changed two years ago when Summit turned to Quill. Aaron Kidd, Summit’s New Store Openings/Regional Manager, has worked with Kaylie Gratton, one of Quill’s Key Account Managers, to supply new locations of the franchise with the basics they needed to successfully open their doors for business.

Streamlined Ordering

Kidd wanted a process to place orders with fewer touchpoints that would deliver products seamlessly. Quill was able to provide just that. Quill’s Account Management Team has created a standardized startup order form that lists all the essentials needed to supply a business, from office supply basics to cleaning and janitorial supplies, and everything needed for a breakroom.

“Aaron wanted a simplified, streamlined purchasing process,” Account Manager Kaylie said. “We were able to provide that for him.”

High-Volume Buying Benefits

Summit Capital discovered the benefits of placing high-volume orders with a single third-party retailer.

• Efficiency: No need to work with multiple providers to access desired inventory.
• Less expensive: Combine quantity discounts and tiered pricing and you have a winning equation.
• Future ship: Opening new locations of a franchise means multiple orders.

RNR Tires is a fast-growing business, so Kidd knew that having the ability to schedule recurring deliveries was a feature he needed. As new locations are preparing to open, Kidd simply contacts Quill to place an order based on the initial startup order. This ensures the new location gets the exact same items in the same quantities as previous locations, on time and at a great price.